Privacy Policy

We respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, book a party, complete a waiver, join our Birthday Club, or otherwise interact with our business.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices you have regarding your information.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

Who We Are

Neev’s Giggle Garden
799 Erskine Ave.
Peterborough, ON K9J 5V1
Canada

Email: info@neevsgigglegarden.com
Phone: (705) 755-0775

Information We Collect

Depending on how you interact with Neev’s Giggle Garden, we may collect different types of information.

Information You Provide to Us

This may include:

  • Parent or guardian name
  • Child’s name where required for a booking, waiver, or other service
  • Email address
  • Phone number
  • Preferred party date
  • Number of children attending
  • Selected party package
  • Child’s birthday month when you join our Birthday Club
  • Information provided through contact or inquiry forms
  • Information provided through playground or party waivers
  • Any other information you choose to include in a message or inquiry

Please only provide personal information that is necessary for the purpose for which you are submitting it.

Booking and Payment Information

When you make a booking or purchase through our website or a third-party booking/payment service, certain information may be collected and processed by that service.

We may receive information necessary to manage your booking, confirm your reservation, respond to your inquiry, or provide the service you requested.

Payment card information should be entered only through the secure payment or booking provider presented to you. Neev’s Giggle Garden does not need you to send payment card numbers or other sensitive payment information to us by email or through a general contact form.

How We Use Your Information

We may use the information we collect to:

  • Respond to questions and inquiries
  • Process and manage party inquiries and bookings
  • Confirm or communicate about reservations
  • Process waivers and participation requirements
  • Provide requested services
  • Communicate important information about your visit
  • Respond to customer service requests
  • Send Birthday Club or newsletter communications when you have chosen to receive them
  • Send information about events, activities, promotions, or updates where permitted

We do not collect personal information simply for the sake of collecting it. We use information for legitimate business purposes connected with providing and improving our services.

How We Share Personal Information

We do not sell or rent your personal information.

We may share information with service providers or other parties when reasonably necessary to operate our business and provide the services you request.

Depending on the services used by Neev’s Giggle Garden, these parties may include:

  • Website hosting and technology providers
  • Booking and reservation providers
  • Payment processors
  • Email and communication providers
  • Form and customer-management platforms
  • Website analytics providers
  • Professional advisors
  • Legal, regulatory, insurance, or law-enforcement authorities where required or permitted by law

Third-party service providers may have their own privacy policies and terms governing how they handle information.

We may also disclose information where required by law, court order, legal process, or where reasonably necessary to protect the rights, safety, property, or security of Neev’s Giggle Garden, our customers, visitors, or others.

Children’s Information

Neev’s Giggle Garden is a family-oriented business, and our services may involve children.

We may collect information about children when a parent or legal guardian provides it for purposes such as:

  • Completing a waiver
  • Managing a booking or birthday party
  • Providing admission or membership services
  • Identifying a child for a Monthly Pass
  • Providing services requested by a parent or guardian

We expect parents and legal guardians to provide information about children only when they are authorized to do so.

We do not knowingly ask children to provide personal information directly for marketing purposes.

Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files or pieces of information stored on your device that can help websites remember preferences, support functionality, understand website traffic, and improve user experience.

We may use cookies for purposes such as:

  • Essential website functionality
  • Website security
  • Remembering preferences
  • Understanding website traffic and performance
  • Measuring marketing campaigns
  • Improving website content and usability

Some cookies may be placed by third-party services used on our website.

You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect how some parts of the website function.

How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, or loss.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

For your protection, please do not send sensitive information such as payment card numbers, passwords, or other confidential information through ordinary email or general website contact forms.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business and transaction records, resolve disputes, meet legal or regulatory obligations, and protect our legitimate business interests.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

When information is no longer required, we may securely delete, destroy, or anonymize it in accordance with our applicable policies and legal obligations.

Your Privacy Rights

Depending on applicable law, you may have rights concerning the personal information we hold about you.

These may include the right to:

  • Ask what personal information we hold about you
  • Request access to your personal information
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete information where legally permitted
  • Withdraw consent where processing is based on consent
  • Unsubscribe from marketing communications
  • Ask questions or raise concerns about how your information is handled

Some requests may be subject to legal or other applicable limitations.

To make a privacy-related request, please contact us using the details below.

Privacy Concerns and Questions

If you have a question, concern, or request regarding this Privacy Policy or the way Neev’s Giggle Garden handles personal information, please contact us.

Neev’s Giggle Garden
799 Erskine Ave.
Peterborough, ON K9J 5V1
Canada

Email: info@neevsgigglegarden.com
Phone: (705) 755-0775

We will review privacy-related inquiries and respond within a reasonable timeframe.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Neev’s Giggle Garden
799 Erskine Ave., Peterborough, ON K9J 5V1
info@neevsgigglegarden.com
(705) 755-0775

We are happy to help with privacy-related questions and requests.